E Commerce Fulfillment Company Limited takes your privacy seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information from you and how we will use your personal data.

This Privacy Policy applies to information we collect about:

  • visitors to our website;
  • people who register for our service; and
  • people who use our service.

1. The Personal information from you

When you register for our service the following personal information will be collected:

  1. name; and
  2. postal address, email address and telephone number;
  3. your photograph (insofar as photograph is concerned, Clauses 3, 5, 7 and 12 hereinbelow are not applicable).

Occasionally we may receive information about you from other sources which we will add to the information which we already gathered about you in order to help us provide goods and services.

2. How we will use the information about you

We gather this information to allow us to process your registration, process any orders you may make and provide the goods and services requested. The relevant information is then used by us, our agents and sub–contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods and services in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website and our services. We may also provide such aggregate information to third parties. Please rest assure that these statistics will not include information that can be used to identify you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods and services that we provide. We or our agents and sub–contractors may contact you by post, e–mail or telephone to ask you for your feedback and comments on our goods and services.

As far as your photograph(s) is concerned, we gather your photograph(s) using the cameras located at our EF Lockers when you operate there mainly for safety, security and maintenance purposes.

3. Marketing

We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you do not wish to receive such information, please send an e–mail message marked with subject title “Unsubscribe from promotional message” together with email content including your name, telephone number and email address to EF Locker ( to request to opt-out. Even if you agree to us providing you with marketing information, you can always opt out at a later date.

4. Data Retention

We will take all reasonably practicable steps not to retain your information where it is no longer necessary for the fulfilment of the purpose unless any retention is required or permitted by law.

5. Our use of cookies and other information – gathering technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. However, there is a remote chance that some of our website features may not function if you remove cookies from your browser.

6. How we protect your information

We have put in place the following security procedures and technical and organisational measures to safeguard your personal information.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from or to you via the Internet.

7. Overseas transfers

The information you provide may be transferred to countries outside the Hong Kong Special Administrative Region (HKSAR) that have similar protections in place regarding your data and restrictions on its use as set out in this policy. We will take reasonable steps to ensure adequate protections are in place to ensure the security of your information. By submitting your information you consent to these transfers for the purposes specified above.

8. Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you.  Further, you have the right to request for correction of the information that we hold about you to ensure that your personal information is accurate and up to date. If you would like a copy of some or all of your personal information or to update your personal information, please send an e–mail to EF Locker ( or send a letter to the attention of EF Locker to our office (9/F., Asia Logistics Hub – SF Centre, 36 Tsing Yi Hong Wan Road, Tsing Yi, N.T., Hong Kong). Please note that if you request a copy of some or all of your personal information, we reserve the right to charge an administrative fee for this service (if applicable).

9. Sale of business

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers will be passed on to the new owners of the business.

10. Your consent

By submitting your personal information you consent to the use of that information as set out in this policy.

11. Changes to the Privacy Policy

We keep our Privacy Policy under regular review and reserve the right to make any amendments from time to time as necessary. You are advised to visit our website from time to time to read the most updated version of our Privacy Policy.  For the avoidance of doubt, any such amendment shall become effective upon its publication on our website.

12. Links to other websites

Our website may contain links to other external websites.  As this Privacy Policy only applies to this website, you are advised to refer to the privacy policies of each external websites.


Last updated: 14 May 2018